Leading multichannel logistics provider, iForce, has been recognized in the Best Business Awards, bringing home the ‘Best Customer Focus’ title in their recent awards. iForce’s attention to detail and commitment to its retail clients led to its win, as it was described as ‘a powerhouse behind a number of famous retail brands’.
Commenting on the award to iForce in the Best Customer Focus categoryAndrew Areoff, the Chairman of the Judges, said: iForce demonstrated that it is utterly committed to serving its retail clients. As the packer and dispatcher of goods ordered online, it is the powerhouse behind a number of famous retail brands. It key account managers are trained to be the eyes and ears of the client relationship and they even attend client’s weekly trade meetings. Proving that its customer service levels are exemplary, in the last two years its client retention rate reached 100% and its track record of delivering 99.9% of online orders on time is simple incredible.
iForce has been one of the best kept retail secrets over the last 10 years, and although our calibre of retail clients speaks for itself, we are delighted to have been recognized by the Best Business Awards, particularly for something as crucial as Customer Focus which we place at the very heart of our business. Said iForce Director of Client Services, Geoff Taylor.
iForce provides premium multichannel and returns logistics solutions for the likes of John Lewis, Cath Kidston, Fortnum and Mason, Sainsbury’s, Tesco, Waitrose Wine Direct, VTech, Paperchase and more, helping to create some of the world’s most precise and rewarding online shopping experiences. As an industry-leading company, iForce forges innovations in the retail industry, such as assisting in the roll out of click and collect and creating previously untapped sources for profit in the Returns arena.